University IT Services

Welcome to University IT Services. We provide IT systems and support to the UAL community. We offer help and support for:

Logging in for the first time

Within 72 hours of accepting your place, you will be given access to your UAL email account. Instructions will be sent to you before your enrolment date, either through an email or a letter.

Find your username and temporary password in your enrolment instructions. Please change your password straight away:

  1. Login to the Password Self Service (PSS) with your username and temporary password. Your temporary password will expire, so don't delay!
  2. If you have not received this please contact one of the following:

After resetting your password, you will have access to your UAL email via Office 365 and Moodle, UAL’s virtual learning environment.

Please change your password through the Password Self Service (PSS) before accessing MyUAL.

After you're fully enrolled

24 hours after enrolling you’ll have access to the UAL network and other computer services. You'll use your student ID and password to access most UAL systems and applications. Please note that the following websites do not use your UAL username and password:

Leaving UAL?

The following things expire after you finish your course:

  • your Office 365 account
  • ID card
  • printing credits

Don't get caught out: read our leaver's checklist